Installation Coordinator

We are now inviting applications for Installation Coordinators for our busy Scheduling department based from our Mallow office. This role is an office based, full time position with opportunities for progression for detail oriented, proactive individuals.

This too is in line with the government's obligation & plan to upgrade 500,000 Irish homes by 2030 which is being driven by generous grants.

In line with our strategy for expansion, we have purchased a larger facility which we are upgrading and will comprise of a warehouse and offices. The offices will be state of the art, including a showroom, training facilities, customer meeting rooms and virtual meeting pods to cater for the ever-growing requirement for online consultations and presentations.

Key Responsibilities

• Primary contact for homeowners during installations
  

• Scheduling installs with subcontractors & homeowners by phone & email
  

• Liaising with various parties to resolve issues that may arise in a timely and professional manner
  

• Coordinating with the other members of the scheduling team and internal departments
  

• Proactive approach to problem-solving
  

• Reporting on role KPI's to the department head
  

• Invoicing homeowners for completed works
  

• Issuing and completing Purchase Orders for subcontractors
  

• Ensure all information is shared & CRM software system is updated
  

Requirements

• 
  

• Over 3 years experience in a customer services/phone support role is desired
  

• Strong interpersonal skills and a problem-solving mindset 
  

• Attention to detail and process-driven
  

• Ability to work under pressure to resolve time sensitive issues.
  

Benefits