Housekeeping Manager

Ballynahinch Castle Hotel, one of Ireland's finest luxury castle hotels and a proud member of Relais & Chateaux and Virtuoso. At Ballynahinch Castle, we are all about the people. This opportunity will suit a skilled individual who shares our passion for achieving high standards and delivering great service. We are seeking a motivated and detail-oriented individual. This position offers an excellent opportunity to lead and develop a dedicated team while maintaining the exceptional standards our hotel is known for. Working closely with all departments, the Housekeeping Manager plays a vital role in delivering a seamless and memorable guest experience.

RESPONSIBILITIES & DUTIES

Monitor and uphold the highest standards of cleanliness and organization in guest rooms, public areas and self-catering properties.

Delegate daily tasks to the housekeeping team, ensuring a balanced workload and timely completion of assignments.

Conduct regular room checks to confirm that housekeeping standards are consistently met.

Ensure a thorough handover briefing is received at the start of each shift to stay informed about ongoing tasks, guest needs, and departmental updates.

Oversee the completion of all checklists and reports by the appropriate staff members before the end of each shift.

Oversee the cleanliness and organization of housekeeping storerooms and all areas used by the department, ensuring they are tidy and well-stocked at all times.

Provide ongoing training and development opportunities to staff, fostering a culture of excellence and career growth.

Collaborate with other departments to ensure smooth operations and fulfil guest requests, special requirements, or event needs.

Coordinate with the Maintenance Department to address and resolve any facility issues impacting guest satisfaction.

Enforce strict adherence to health, safety and hygiene standards to ensure a safe and compliant working environment.

REQUIREMENTS 

A minimum of 3 years' experience in a management role within a Housekeeping Department.

Proven ability to lead and develop a team to achieve high performance standards.

Excellent organizational and time-management skills, with the ability to prioritize tasks effectively.

Strong communication and interpersonal skills, with a team-oriented mindset.

A proactive approach to problem-solving and a commitment to delivering outstanding guest experiences.

BENEFITS

Competitive salary

Superb staff accommodation

Excellent and professional working environment 

Meals on duty

Training and development

Discounts on hotel rates, outlets & activities

Free onsite gym

Employee Assistance Programme