Hotel Receptionist

Hotel Receptionist

We are excited to invite applications for the role of  Hotel Receptionist at Ard na Sidhe Country House , a distinguished member of the Killarney Hotels Collection. Join our intimate Reception team in delivering unparalleled service at the heart of our guest experience. This role offers an exceptional opportunity to refine your skills under the mentorship of our experienced Hotel Manager, with a clear pathway for career growth in the luxury hospitality sector.

Key Responsibilities

• Reception Duties:  Welcome each guest with genuine warmth and professionalism, ensuring their journey from arrival to departure is seamless and memorable. This includes efficiently managing check-ins and check-outs, processing payments, and assisting with personalized guest requests. You will also provide expert knowledge on the resort's offerings, services, and local attractions, ensuring every guest feels valued and informed.
• Collaborate closely with the Hotel Manager to enhance guest experiences and exceed expectations.
• Handle guest queries and concerns promptly, offering tailored solutions with a friendly and efficient approach.
• Proactively anticipate guest needs and identify opportunities to create unforgettable moments.
• Maintain clear and open communication with the Hotel Management team members to ensure smooth operations.
• Develop a deep understanding of Ard na Sidhe Country House's core values and luxury standards, embodying excellence in every interaction.
• Handle telephone inquiries and reservations professionally, transferring calls as necessary and ensuring all messages are accurately relayed.
• Build strong interdepartmental relationships, acting as a vital link between guests and other hotel teams.
• Represent the hotel with impeccable grooming, exceptional presentation, and a welcoming demeanor.
• Contribute to a positive team environment, showcasing multitasking abilities and adaptability.

Requirements

• Previous knowledge of OPERA  is essential to this role, OPERA Cloud experience would be preferrable.
• A minimum of  one years of experience  in a similar role, ideally within the luxury hotel sector.
• Proficiency in  Microsoft Office  and  Outlook  is a must for this role.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required in a luxury hospitality setting.
• A meticulous eye for detail, with a focus on delivering exceptional service standards.
• Outstanding interpersonal skills, with the ability to communicate effectively in  fluent English , both written and verbal, is vital for this role.
• Impeccable personal presentation, a consistently positive attitude, and an optimistic, can-do approach, embodying the values of a luxury establishment.
• Commitment to personal growth and development within the luxury hospitality market.
• A strong team player with the ability to thrive in a fast-paced environment.

Why Join Us?

At Ard na Sidhe Country House , we are as passionate about our team as we are about our guests. When you join us, you’ll enjoy:

• Competitive salaries  and a dynamic work environment.
• Complimentary meals  while on duty.
• Access to  pension schemes ,  tax-saving incentives , and  paid family leave . 
• Generous  employee discounts  across the Killarney Hotels Collection properties.
• Invitations to  employee social events  and recognition programs.

We look forward to welcoming a passionate and dedicated individual to our intimate team.

Ard na Sidhe Country House is a charming 18 Bedroom lake hotel in County Kerry, in the southwest of Ireland, built by Lady Gordon in 1913. This luxury country manor house is beautifully situated on the shores of Caragh Lake, Killorglin on the scenic Ring of Kerry.
At this luxury country house hotel an ambience of graceful elegance is combined with the luxury of modern comforts while retaining an old world enchantment with its collection of antique furnishings and paintings. Complimentary Internet Access is available to guests at Ard na Sidhe Country House.

One of the leading luxury country houses in Ireland, Ard Na Sidhe offers guests luxury hotel accommodation on Caragh Lake. An intimate restaurant and plenty of things to see and do nearby make this the perfect choice for your break in County Kerry.