Hotel Duty Manager

Duty Manager

We have a fantastic opportunity for a Duty Manager to join our team here at the Tower Hotel, Waterford, part of the Neville Hotel Group.

Who we are:

The Tower Hotel is Waterford's premier 4-star city centre hotel and is superbly located overlooking the Marina and Reginald's Tower. The hotel is just a 3-minute stroll from the city's shopping and entertainment hot spots, and the premier business district.

We are part of the Neville Hotel group, a family-owned Irish Hotel Group with six iconic hotels. They are the 4* Royal Marine Hotel in Dun Laoghaire, County Dublin, the 5* Druids Glen Hotel & Golf Resort in Wicklow, the 4* Kilkenny River Court Hotel, the 4* Tower Hotel & Leisure Centre in Waterford City, the 4* Ravenport Resort in Wexford, and 4* Whites of Wexford.

We focus on offering the highest standards of service and quality to all our guests. We believe in making the most of each guest's stay through genuine Irish hospitality, warmth, and continuous re- investment in our hotels.

The role:

This is a fulltime position. Reporting to the General Manager and Operations Manager, the Duty Manager will oversee the running of key functions in the hotel.

Key Duties and Responsibilities:

• To oversee the daily operations of the hotel and assist in departments when necessary.
• To consistently maintain the correct service and product standards within the hotel.
• Manage and support team members, ensuring they adhere to policies and provide excellent service.
• To assist in training, ensuring that training is documented accordingly, and to assist in the development of staff.
• To have adequate knowledge of operating the hotels AV equipment, air conditioning and lighting in all departments.
• Anticipate guest needs and proactively manage their expectations.
• To ensure an environment exists which promotes employee morale and encourages the team to have pride and commitment in their area of work.
• Ensure prompt resolution of guest issues.
• Have full knowledge of the hotel and all departments.
• Monitor billing, payments, and ensure accurate transactions.
• Oversee the execution of any events, conferences, or group bookings that are happening in the hotel.
• Ensure the hotel complies with all health, safety, and quality standards.
• Handle emergencies or unexpected issues, such as maintenance problems or guest concerns, and resolve them efficiently.
• Carry out night management shifts on occasion.

Requirements:

• Have a minimum of two years' supervisory experience within the hotel or hospitality industry.
• Possess excellent guest care and service skills.
• Have a mature, positive, and pleasant manner.

Benefits:

The ideal candidate will be offered a competitive management benefits package.

All applicants must be eligible to live and work in the Ireland full time. You will be asked to provide documented evidence of eligibility.