Head Receptionist

Job Summary:

BrookLodge Hotel is seeking an experienced and enthusiastic Head Receptionist to oversee the smooth and efficient operation of the Front Office. This role is essential in ensuring a welcoming and professional experience for our guests, managing reception staff, and supporting the Front Office Manager in daily operations.

Key Responsibilities:

• Supervise and coordinate the Front Office team, ensuring excellent customer service at all times.
• Oversee check-in and check-out procedures, ensuring efficiency and accuracy.
• Handle guest inquiries, complaints, and special requests professionally and promptly.
• Ensure all reservations and billing procedures are carried out correctly.
• Assisting with training and support for reception Crew while maintaining high team morale.
• Assist in scheduling and rostering staff to ensure optimal coverage.
• Monitor and maintain front desk procedures, ensuring compliance with hotel policies.
• Work closely with other departments to ensure seamless guest experiences.
• Assist the Front Office Manager with administrative tasks and reporting.
• Uphold health & safety, and security procedures within the department.

Requirements:

• Minimum of 2 years' experience in a supervisory role in a similar environment.
• Strong leadership, communication, and organisational skills.
• Proficiency in Microsoft Office Suite and Hotel Management software systems an advantage
• A proactive and guest-focused approach with excellent problem-solving skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A positive attitude and ability to thrive in a fast-paced hospitality setting.

Benefits:

• Opportunities for career growth and development within BrookLodge Hotel.
• Staff discounts
• Staff Meals
• Supportive and friendly work environment.