Posted

30+ days ago

Description

We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device:  YOU!

Location:

Dublin

Requisition:

R24676 French/Spanish Citrix Cloud Support Engineer (Evergreen) (Open)

Job Posting Title:

French/Spanish Citrix Cloud Support Engineer

What we're looking for:

Citrix Cloud Support Engineer

(*French/Spanish Language is a must for this position)

For this role, you will be an integral team member working on the market-leading Citrix Cloud, Citrix Virtual Apps and Virtual Desktops products. Your team will focus on the delivery of technical support to high performance, high quality and highly secure software that delivers remote access to applications and desktops from any device from anywhere. Should you excel in your role, you will have the opportunity for career progression into senior and lead positions as well as diversifying into other departments and roles.

We will give you the chance to work on innovative technology products that are fuelling the growth of cloud computing. Being part of the team means collaborating as part of a larger group to tackle issues and provide an excellent experience to our customers.

  • French/Spanish Language is vital for this position

Primary Duties / Responsibilities

  • Providing technical assistance on Citrix products to customers of small to medium size via phone, email and/or remote access
  • Conducting problem analysis and collaboratively identifying problems of minimal to moderate complexity
  • Achieving and maintaining agreed service levels along with other established goals
  • Publishing articles on moderately sophisticated technical support issues in Citrix's Knowledge Centred Support systems
  • Detailing cases and resolutions clearly in the CRM system, taking ownership of hot and/or more critical cases when required

Requirements (Education and Experience)

  • Must possess a Degree/Dip in Science, Computing, Information Systems or equivalent experience
  • Some level of experience in a technical customer support environment or field experience
  • Ability to understand technical issues and apply technical concepts
  • Possesses good problem solving and analytical skills
  • Strong written and verbal communication skills, as well as listening skills
  • Good understanding of Windows Desktop/Server and networking/WEB protocols (such as TCP/IP/HTTPS/DNS)
  • Proficient/Native French or Spanish Language is a must for this position

What we offer:

  • Working space – €7 million investment in newly refurbished offices!!!
  • Facilities – Breakfast & Lunch, Full Canteen, Xbox, Ping Pong table, Relaxation Rooms, Free Car Parking
  • Culture – Fun, vibrant and inclusive
  • Our Values – Integrity, respect, curiosity, courage and unity
  • Sports & Social – Monthly events like concerts, wine tasting, sports events and more…
  • Benefits:
  • Job-specific bonus
  • 8% non-contributory pension
  • Full health insurance incl. partner & dependents
  • Life and disability assurance
  • Educational assistance program
  • Certified Citrix Training
  • 26 weeks paid Maternity & 18 weeks paid Paternity Leave
  • Eye Care, Cycle to Work, Volunteer Days

What you’re looking for:

Our technology is built on the idea that everyone should be able to work from anywhere, at any time, and on any device. It’s a simple philosophy that guides everything we do — including how we work.  If you’re driven, passionate and curious, we invite you to make a difference with a brand you can believe in. We want employees to do what they do best, every day.

Be bold. Take risks. Imagine a better way to work. If we just described you, then we really need to talk.

Functional Area:

Tech Support

About us:

Citrix is a cloud company that enables mobile workstyles.  We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what we’re all about. The Perks: We offer competitive compensation and a comprehensive benefits package. You’ll enjoy our workstyle within an incredible culture.  We’ll give you all the tools you need to succeed so you can grow and develop with us.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at 

ASKHR@citrix.com

 for assistance.

If this is an evergreen requisition, by applying you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

Source: Citrix Systems