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Customer Service Administrator

FRS Recruitment

Galway, Galway

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JOB DETAILS
SALARY
€30,000–€30,000 Per Year
JOB TYPE
Full-time, Permanent
SKILLS
City Administration, Communication Skills, Competitive Research, Corporate Policies, Customer Relations, Customer Satisfaction, Customer Service Software, Customer Support/Service, Detail Oriented, Identify Issues, Microsoft Office, Online Customer Support, Online Shopping, Organizational Skills, Presentation/Verbal Skills, Pricing, Resolve Customer Issues, Retail, Returns Processing, Web Site Monitoring, Writing Skills
LOCATION
Galway, Galway
POSTED
1 day ago

Customer Service Administrator-Galway City

Salary: 30,000

Full-time- Permanent Contract- Office Based

You will need to be available to work every second Saturday.

I am seeking a dedicated and customer-focused Online Customer Service Administrator to join my client based in Galway City. The ideal candidate will ensure that all customer inquiries and orders are handled promptly and efficiently, while maintaining high levels of customer satisfaction. This role requires excellent communication skills, a proactive mindset, and strong attention to detail.

Responsibilities:
  • Handle customer inquiries via email and phone with professionalism and empathy
  • Assist customers with product information, order tracking, and troubleshooting issues related to their online shopping experience
  • Resolve complaints, process returns, and issue refunds in line with company policies
  • Update products descriptions, availability, and pricing
  • Monitor competitor websites and suggest improvements to customer service processes
  • Upload new products, imagery, product descriptions etc. to the online store
  • Keep site updated with promotions

Requirements:
  • Strong verbal and written communication skills
  • Excellent organisational skills with high attention to detail
  • Proficiency in Microsoft Office
  • Familiarity with online platforms and customer service software
  • Previous experience in an online customer service role is preferred
  • Exposure to a retail environments is an advantage


About the Company

F

FRS Recruitment

INDUSTRY
Retail