Requisition ID: 272192
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
Within this role you will:
+ Work with a highly experienced team of technical experts within SAP Center of Expertise
+ Collaborate with teams in other regions across the globe
+ Provide onsite and remote customer service delivery via project engineering, assesment and safeguarding services from SAP's best practice solutions.
+ Be accountable for critical projects and deliver CoE services / projects
+ Assume the role of onsite De-Escalation Architect for mission critical services
+ Drive new initiatives and activities as part of the CoE
+ Multiply expertise in the team with knowledge sharing.
+ Adapt standard service products to customer’s individual needs
+ Develop and execute service and de-escalation plans for critical customers
+ Identify top issues of engagements at critical customers and bridge the gaps
+ Be required to support our customers in their transformation and specifically embrace the New Max Attention support model.
+ Provide clear recommendations and guidance to promote customer value realization
+ Support customers of all sizes across EU, LA, and US regions
+ Work with core products/technologies including: SAP UX (including SAP Fiori and SAP Screen Personas), SAPUI5, OData, Fiori Elements, Hybrid/Native Mobile Applications
+ Honours Degree in Computer Science / IT / Engineering related field.
+ Fluent in written and spoken English
+ Strong business acumen and presentation skills with a proven ability to communicate effectively within Team and Customer-facing environments
+ Technical Inquisitive nature with strong analytical and problem solving skills
+ Technical competency and understanding of running IT and business operations
+ Ability to lead by example with technical competency to provide coaching and mentoring
About the Line of Business:
Center of Expertise (CoE) Ireland focuses on value management for our customers, helping them increase the value of their SAP solutions and master their digital transformation journey, powered by SAP S/4HANA and SAP Cloud solutions
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now _._
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).
Successful candidates might be required to undergo a background verification with an external vendor.
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