Business Operations Manager

Overview

The manager will be responsible for the day-to-day Business Operations of Project Delivery Partners offices in Ireland, Switzerland and the United States.

Role & Responsibilities

Responsibilities and tasks of the role includes but are not limited to:

• Manage day to day operations and business activities getting into the details to resolve issues quickly and keep the business moving forward.
• Responsibility for the delivery of running a compliant office in each region with respect to all legal requirements.
• Lead from the front, build relationships with clients, employees and partners.
• Create an environment which enables success for everyone.
• Work closely with other regional operations managers to ensure all regions are sharing best practices and implementing the same processes and systems that is possible given regional requirements.
• Responsibility for the delivery of the offices operational expenses.
• Primary escalation point for clients on matters relation to operational delivery.
• Ownership of the processes, systems, tools and techniques associated with day-to-day running of the offices.
• Responsible for ensuring that there is transparent and easy access to key performance metrics of the operation at any point in time.
• Participate in weekly Senior Management meetings.
• Develop a strategy for business which drives further growth through innovation and diversification.
• Develop a set of clear objectives for the business which drives performance.
• Employee visa / permit management

Initiatives

• Stimulating, gathering and communicating operations-related innovations and continuous improvement suggestions from across the regions with a view to improving the overall accuracy, efficiency and effectiveness of the Global Operation.

People Management

• Responsibility for management of operations support staff in the regions of responsibility.

Business Contracts & Proposal Support

• Support of proposals generation, responsibility for ensuring that proposals receive the appropriate level of input during their preparation.
• Responsibility for ensuring that proposals are reviewed and approved, from an operational perspective, prior to client issue.
• Responsibility for operations review of contracts associated with new clients and projects.

Education and Experience

• Minimum of 10 years experience in an Operational Manager Role.
• Degree qualified, qualification in Business, Project- and/or Operations management is desirable.
• Strong commercial acumen coupled with a comprehensive understanding of business operations.
• Strong organisational, negotiation, problem solving and decision-making skills.
• Takes ownership of the work, is self-motivated with an ability to work independently and efficiently to meet deadlines.
• Strong interpersonal and communication skills with a strong ability lead and motivate.
• Ability to multi-task multiple priorities in a fast-paced environment.
• Team player with a can-do positive attitude.
• Ability to both understand and contribute to PDP's vision, goals and strategies.
• Ability to evaluate and pursue new initiatives and investment opportunities based on their fit with PDPs Strategic objectives.