Business Development Manager

At The Johnstown Estate, we do warm, authentic welcomes particularly well, and constantly strive to deliver a polished service, guest comfort and excellence in everything we do. Our values of Passion,

Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do. We are also committed to training and developing our team members and ensuring their journey with us inspires them each day.

Purpose of the Role:

To maximize hotel revenue by negotiating corporate rates, MICE and group business proposals, achieving growth and delivering sales targets in accordance with the hotels business plan.

Reporting to the Director of Sales and Marketing.

Responsibilities of the role:

• Create an effective pipeline that targets key markets (MICE & Corporate) with a focus on measurable outcomes.
• Be clear, concise and professional in all communications both written and verbal.
• To ensure effective management of key accounts and DMCs and to recognise and capitalise on all opportunities from these existing accounts and maintain them to their optimum level
• Schedule outside sales calls to target existing and new customers.
• To facilitate site inspections of the hotel and entertain clients as appropriate to support efforts.
• Complete target number of appointments weekly.
• Attend any trade fairs relevant to your market as a representative of the property, ensuring that the quality image of the Hotel is portrayed, and that every opportunity is taken to promote the Hotel.
• To have a strong knowledge of competitive set and remain up to date on key business market analysis to determine guest needs, occupancy potential, desired rates, etc.
• Qualify business leads and engage with client.
• Complete RFP'S and corporate contracting processes.
• Polished and professional demeanour when client facing.
• Flexibility in day-to-day job demands, remain focused when priorities and practices changes.
• Chase pipeline on a timely basis.
• Referrals to other hotels in the collection.
• Assist in the development of annual sales goals.
• Prepare accurate forecasts as requested.
• Work closely with other departments to achieve desired end result.
• Be resourceful and creative when faced with obstacles.
• Ability to follow up and see project through to completion.
• Adhere to deadlines.
• Take ownership for assigned responsibilities.
• Genuine, approachable and enthusiastic.

Requirements for the role:

• Strong communication, relationship building & negotiating skills
• 2 - 3 Years Sales Experience required (preferably within the hospitality industry)
• Full clean driving license
• Ability to prioritize in a fast-paced environment.
• Team player.
• Accuracy and strong attention to detail.