Associate, Client Service II

Overview

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We’re seeking a future team member for the role of VP Client Services Manager to join our Client Services  team. This role is located in Dublin - Hybrid (three days per week in office)

In this role, you’ll make an impact in the following ways: 

• Day to day oversight of the assigned portfolios to ensure high Client Experience Levels
• Transaction Management: - Cash & Trade (Loans, Bonds etc) Management Oversight – ability to engage with Clients to ensure timely execution, Report Review and preparation on Portfolio’s Performance, Monitoring of Service Level
• Collaboration: Continuous dialogue and open communication with Lead Manager and Group Manager on status of work being completed by supporting teams
• Lead and participate in Client Meetings and ensure minutes and follow up items are closed out
• Develop strong working relationships with Front Office Relationship Managers
• Identify and resolve issues while serving as a high-level escalation point for complex situations and ensure that they are brought to a successful resolution
• Employee Development: Key role in training of support team on Client and deal specific requirements
• Partner with Global Group Managers to identify and streamline business operations. Support the efforts to enhance controls by standardizing relevant business processes and consistently managing/monitoring those activities to ensure quality and accuracy. Support key business programs, including business and process improvements which drive greater operational efficiencies and superior client service
• Serve as an escalation point and communicate effectively with other internal shared services, external investment managers, brokers, and clients. This role sets the directions and tones for the client service administration elements of our business and therefore drives overall client relationships and risk management
• Partner Management: proactively monitor and manage the activities performed within our business partners and hold regular meetings and escalate any concerns

To be successful in this role, we’re seeking the following: 

• Minimum 3 years Corporate Trust or related financial markets/securities industry experience
• Ability to review deal governing documents
• Experience in Loans (syndicated, bi-lateral, real estate) very desirable
• Solid understanding of the product(s) administered by the group and thorough understanding of risk management and control practices.
• Proactively monitor and manage the activities performed within our business partners outside of Ireland
• Ability to quickly address issues – strong decision making
• Financial Services Technical Skills
• Effective interpersonal, oral and written communication skills
• Excellent analytical, organisational and time management skills with the ability to meet tight deadlines
• Proficiency in using Microsoft packages particularly Excel

At BNY, our inclusive culture speaks for itself. Here’s a few of our awards: 

• Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion 
• Bloomberg’s Gender Equality Index (GEI)
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score 
• 100 Best Workplaces for Innovators, Fast Company
• CDP’s Climate Change ‘A List’