After Sales Advisor - Audi Kilkenny

Location: Audi Kilkenny, Co. Kilkenny

Position: Full-Time, Permanent

Department: Aftersales | Service | Parts | Warrnanty

Join the team behind the four rings.

Audi Kilkenny is part of one of Ireland's leading motor groups, dedicated to delivering exceptional customer experiences through premium service and professional excellence. We are currently seeking two dynamic and customer-focused After Sales Advisors to join our Aftersales Department.

About the Role

As an After Sales Advisor, you will be a key point of contact for customers across our Service, Aftersales, and Parts departments.

This is a fast-paced, customer-facing role where you'll deliver outstanding service while coordinating the day-to-day operations that keep Audi Kilkenny running at the highest standards.

Key Responsibilities

• Serve as the first point of contact for service and parts inquiries, both in person and over the phone
• Schedule and manage service bookings efficiently, ensuring excellent communication with customers
• Liaise with technicians to monitor job progress and provide timely updates to customers
• Advise customers on necessary repairs, service needs, and parts availability
• Process invoices, warranty claims, and follow-up communication with accuracy and professionalism
• Support the parts department in ordering, stocking, and issuing vehicle parts
• Uphold the Audi brand promise by delivering exceptional customer experiences at every interaction

Key Requirements

• Previous experience in an automotive aftersales or service advisor role preferred
• Strong customer service and communication skills, both written and verbal
• Knowledge of automotive systems, parts, and workshop operations is an advantage
• High attention to detail and the ability to multitask in a busy environment
• Proficiency with Microsoft Office and dealership software (e.g. CDK, Kerridge, etc.) is desirable
• A full, clean driver's licence

What We Offer

• A competitive salary and performance-based incentives
• Full training and ongoing development opportunities with a premium brand
• A supportive and professional work environment
• Opportunities for career progression within the group

How to Apply

To apply, please send your CV and a brief cover letter

Drive your career forward with Audi Kilkenny - where passion meets precision.