An Important Message
As is the case with many companies that maintain large databases of information, Monster is the target of illegal attempts to access and extract information from its database. We recently learned our database was illegally accessed and certain contact and account data were taken, including Monster user IDs and passwords, email addresses, names, phone numbers, and some basic demographic data. Monster does not generally collect – and the accessed information does not include – sensitive data such as National Insurance numbers or personal financial data. Neither CV nor customer transactional data were compromised.
Immediately upon learning about this, Monster initiated an investigation and took corrective steps. It is important to know the company continually monitors for any illicit use of information in our database, and so far, we have not detected the misuse of this information.
In order to help assure the security of the database, you may soon be required to change your password upon logging in or upon notification by one of Monster’s customer service representatives. We would also recommend you proactively change your password yourself as an added precaution. We regret any inconvenience this may cause you, but feel it is important that you take these preventative measures.
As a further precaution, we want to remind you that an email address could be used to target 'phishing' emails. Monster will never send an unsolicited email asking you to confirm your username and password, nor will Monster ask you to download any software, 'tool' or 'access agreement' in order to use your Monster account. Monster’s security page, http://my.monster.co.uk/securitycenter/, provides users with a substantial amount of information about different types of Internet fraud. We encourage you to review the information to learn more about what you can do to protect yourself on the Internet.
The protection of customer data is a high priority for Monster. Our newly redesigned website has, and will continue to add, safety and security features to protect customer data and we want you to feel confident using it.
We continue to devote significant resources to ensure Monster has appropriate security controls in place to protect our infrastructure, and while no company can completely prevent unauthorized access to data, Monster believes that by reaching out to its stakeholders, the company can help users better defend themselves against similar attacks.
We truly value the trust you place in Monster and appreciate the opportunity to continue to serve as your online recruitment partner.
Senior Vice President, Global Chief Privacy Officer
Instructions to change your password:
Please log into your account and click on the "Account" tab which is located at the top of any page. Go to the "User Name & Password" section of the Account Profile page and click the "Reset Password" link. Enter your current password, your new password and confirm your new password. Once complete, click the "Save" button. Your new password will be saved and you will receive a confirmation email message notifying you of the password change at the email address associated with the account.
For Office HQ and Office HR users, please log into your account and click on the "Administration" tab which is located at the top of any page. At the next page, click on the "Edit User Profile" link. On the User Profile page, click on the "Change Password" link. A new window will appear and prompt you to enter your current password, your new password and to confirm your new password. Once complete, click the "Ok" button. Your new password will be saved and you will receive a confirmation email message notifying you of the password change at the email address associated with the account.